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Understand Your Rights and Our Terms

horasbet operates under a clear legal framework so you know exactly where you stand when you open an account, fund it via DANA, OVO, or GoPay, and access the lobby.

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horasbet Understand Your Rights and Our Terms
ACCOUNT SECURITY

How We Protect Your Data and Account

Security and data handling are not afterthoughts at horasbet — they are built into how the platform processes every login, every DANA or OVO transfer, and every account update. We use SSL encryption across all account sessions and apply two-factor verification on login to reduce unauthorised access. Your personal data is retained only as long as necessary for account operation and legal compliance; you can request a summary of what we hold by contacting support. Cookies on our site are used for session management and performance — not sold to third parties.

Data Retention

We keep your account data only as long as your account is active or as required by applicable law. Once an account is closed, personal data is deleted or anonymised within the period stated in our privacy policy.

Cookie Policy

Session cookies keep you logged in and remember your wallet preference — DANA, OVO, or GoPay. Analytics cookies help us fix performance issues. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login is protected by SSL and optional two-factor authentication via your registered mobile number. If you notice unrecognised activity, contact live chat immediately to freeze the account.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit the request through email support with your registered account details and we will respond within the timeframe required by applicable law.

CONTACT CHANNELS

Reach Us About Any Legal or Policy Question

If you have a question about your rights under our terms, how your data is stored, or how to request account changes, our support team handles policy queries directly. Players in Bekasi and Tangerang reach us through the same channels as everyone else — no regional queue, no delay.

Live Chat Available around the clock through your account dashboard. Fastest path for urgent policy questions, account holds, or wallet verification issues tied to DANA, OVO, or GoPay.
Email Support Send detailed legal or data-related queries to our support address. We respond with a written record you can keep — useful for formal account or data requests.
Account Help Centre Our self-service section covers common policy topics: how terms apply to your wallet, what triggers an account review, and how to submit a data access request.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

These terms apply to anyone who opens an account on horasbet. Access is available only where local law permits online gaming activity. If your region restricts it, these terms do not override that restriction.

Send a request to our email support channel using the address registered to your account. We will compile and return your data summary within the timeframe set by applicable law in your region.

Yes. Submit a deletion request through email support. We will remove or anonymise your personal data after verifying your identity, except where retention is required by law or ongoing dispute resolution.

Payment wallet references are stored only to process your transactions and verify account ownership. We do not share wallet identifiers with third parties outside of the payment processing required to complete your deposit or withdrawal.

We send policy update notices to the email address on your account. Review those messages when they arrive. Continuing to use the platform after the effective date of a change means you accept the updated terms.

Contact live chat or email support with your account details and a clear description of the issue. We handle disputes through direct support first and aim to reach a resolution before any formal escalation is needed.