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How horasbet Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie & Device ControlsData Access Requests
horasbet How horasbet Handles Your Personal Data
CONTACT OUR TEAM

Reach Us About Your Privacy

Team online

Live Chat Support

Open the chat window from your account dashboard any time — our support team can handle data queries, account verification questions, and wallet-related privacy concerns directly.

Email Data Requests

Send a written data access or deletion request to our support email. We aim to respond within a reasonable timeframe and will confirm receipt when your request is logged.

Account Settings

Some data preferences — including marketing contact opt-outs and cookie settings — can be managed directly inside your account settings without contacting support.

HOW WE PROTECT DATA

Our Data Handling Practices

We built the account and payment flow around the wallets Indonesian players already use daily — DANA, OVO, GoPay — which means your financial data moves through channels you already trust. Here is how we handle the four areas that matter most to your privacy.

Cookie & Device Data We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the settings panel in your account.
Account Security Account access is protected by password and OTP verification sent to your registered contact. If you notice any unrecognised login, contact support immediately through live chat.
Data Retention Rules Active account data is retained while your account is open. After closure, we keep records only as long as required by applicable financial and legal obligations, then delete them.
Your Right to Access You can request a copy of the personal data we hold on your account at any time. Submit the request via email or live chat and we will process it in line with applicable local law.

Common Questions About Your Data

These are the questions we hear most often from account holders about how their data is used, stored, and protected on horasbet.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. We also log transaction references to keep your account balance accurate and traceable.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with service providers bound by confidentiality obligations.

After closure, we retain records for the period required by applicable financial and legal obligations. Once that period ends, your personal data is deleted from our active systems.

Yes. Submit a data access request via live chat or email from your registered contact. We will confirm receipt and provide the information in line with applicable local law and eligible regions.

Payment data is encrypted in transit and at rest. Transaction references are stored on secured servers with access limited to staff handling account verification and payment support only.

Log in and go to your account settings to update contact details directly. For changes to identity documents or registered payment methods, contact support through live chat for verification.